Play Safe, Play in Control

Every bet carries a financial risk. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gambling means understanding this reality and making informed decisions about how you play.

Golden Crown encourages all players to treat gambling as a leisure activity, not a source of income. Setting personal boundaries before you start is one of the most effective ways to stay in control.

Here is how you can keep your gambling habits healthy:

• Set a budget before each session and stick to it.
• Decide on a time limit and log off when it is reached.
• Never chase losses. A loss is a loss, not a debt to recover.
• Only gamble money you can afford to lose.
• Take regular breaks to stay clear-headed.
• Use the responsible gaming tools available on your account to manage your limits.
• Keep gambling separate from work, family obligations, and financial priorities.

These habits are not restrictions. They are the foundation of a sustainable and enjoyable experience.

Gambling addiction can develop gradually. It does not always look the way people expect. Recognising the early warning signs is the first step toward addressing the problem.

If any of the following apply to you or someone you know, it may be time to seek help:

• Spending more money or time gambling than originally intended.
• Feeling restless or irritable when trying to cut back or stop.
• Gambling to escape stress, anxiety, or emotional distress.
• Lying to friends or family about gambling habits or the amount of money spent.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, study, or personal relationships because of gambling.
• Repeatedly trying to recover losses by placing more bets.
• Feeling unable to stop, even when you want to.
• Continuing to gamble despite negative financial or personal consequences.
• Thinking about gambling constantly, even when not playing.

Gambling addiction is a recognised medical condition. It is not a character flaw or a sign of weakness. Professional help is available, and recovery is possible.

Addiction rarely resolves without deliberate action. There are effective, proven steps you can take to regain control over your gambling behaviour.

The following recommendations can help protect your wellbeing:

• Use deposit limits on your account to cap the amount you can spend within a set period.
• Activate session time limits so the platform reminds you when you have been playing for a defined amount of time.
• Apply a cooling-off period or temporary self-exclusion if you feel your gambling is getting out of hand.
• Keep a personal record of your gambling activity, including wins and losses, to maintain a realistic view of your behaviour.
• Talk to someone you trust about how gambling is affecting your life.
• Avoid gambling when you are feeling stressed, lonely, or under the influence of alcohol.
• Replace gambling sessions with other activities that provide enjoyment or relaxation.
• Learn about how gambling products work, including how odds and house edges are structured.
• Seek professional counselling or join a peer support group if self-management alone is not enough.
• Contact Golden Crown’s support team to discuss account-level tools available to you.

Taking even one of these steps can make a meaningful difference.

You do not have to manage a gambling problem on your own. A range of free, confidential support services are available to Australians, whether you are personally affected or concerned about someone else.

The following organisations provide professional guidance and assistance:

• Gambling Help Online — Free 24/7 support via chat and phone. Visit www.gamblinghelponline.org.au
• Gambling Help Hotline — Call 1800 858 858, available 24 hours a day, 7 days a week.
• Lifeline Australia — Crisis support and mental health assistance. Call 13 11 14 or visit www.lifeline.org.au
• Beyond Blue — Mental health support including anxiety and depression linked to gambling. Visit www.beyondblue.org.au
• Gamblers Anonymous Australia — Peer support groups for people affected by gambling addiction. Visit www.gamblersanonymous.org.au
• MindSpot — Free online assessment and treatment programs for mental health concerns. Visit www.mindspot.org.au
• Financial Counselling Australia — Practical help for gambling-related financial difficulties. Visit www.financialcounsellingaustralia.org.au

All of the services listed above are free and confidential.

If gambling is affecting your life and you need assistance managing your account, our support team is here to help. You can request self-exclusion, adjust your limits, or simply talk through your options.

Here is how to reach us:

• Live Chat — Available directly on the Golden Crown website and mobile app, 24 hours a day.
• Email — Send your query to [email protected]
• Help Centre — Browse self-help articles and account management guides in the FAQ section of the site.

All requests related to responsible gaming are handled with full confidentiality and without judgment.